|
|
IT Operations is still considered necessary to keep the IT Service Portfolio up and running. But an ever increasing speed of change, new service delivery models (Outsourcing, Co-Sourcing, SaaS, ...) and architecture paradigms (SOA, the Internet, ...) require a shift of the approach towards a service and business-oriented management of IT. This new approach mandates to manage IT Operations with a well-defined, integrated and coherent set of processes (aligned to standards and best practices like ITIL, Cobit, eTOM) supported by enabling technologies. Neptuny can be a partner for both needs by defining a process-oriented organization of work (top-down) and designing, implementing and operating single process solutions down to the technical platform level (bottom-up).
| Capacity management |
 |
|
|
| Manage your data center capacity (servers, storage, network, facilities) understanding the current level of utilization and controlling the impact of change (future needs, system upgrades, virtualization & consolidation initiatives, ...). |
|
|
| Application availability & performance |
|
|
|
| Understand how applications are perceived by real users and identify production issues at the application level, adopting concurrently different approaches (active and passive monitoring, production code profiling). |
|
|
| infrastructure availability & performance |
|
|
|
| Control in real-time IT infrastructure to be able to identify failures and their impact on services, obtain performance and diagnostic information to enable optimization initiatives, and collect production metrics needed by other IT Operations processes (Service Level Management, Capacity Management, ...). |
|
|
| network availability & performance |
|
|
|
| Gain visibility into the network, both monitoring devices (switches, routers, firewalls, ...) and characterizing traffic to determine bandwidth requirements and understand how applications consume network resources. |
|
|
| business service management |
|
|
|
| Create the connection between IT infrastructure and the underlying business processes, by the integration of monitoring data and business metrics into a consolidated "view of service" to support IT decisions driven by business goals. |
|
|
| configuration management |
|
|
|
| Consolidate configuration information (regarding IT services, applications, middleware, servers, storage, networks and their relationships) in a unique, reliable, federated data store, to boost the performance of core IT Operations processes that strongly depend on it. |
|
|
| SERVICE LEVEL MANAGEMENT |
|
|
|
| Obtain an objective, measure-based view of the level of availability, serviceability and performance of IT services, to guarantee the satisfaction of the agreements negotiated between customers and the IT department. |
|
|
| DATA CENTER AUTOMATION |
|
|
|
| Automate the most time consuming and repetitive tasks in data center management (e.g. patch management, release management, bare-metal provisioning, auditing, ...), enabling dramatic cost savings and increasing the quality of results. |
|
|
|