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| CONSULTING SERVICES OVERVIEW |
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| Neptuny works throughout the whole IT Service Management value chain.
The typical boundaries found between Application Delivery and IT Operations are now disappearing. Frameworks like ITIL® are now promoting IT Service Management as a comprehensive set of interconnected processes.
In order to reap all the benefits of this change, Neptuny provides an integrated IT Service Management solution, offering a high level of expertise on tools and methodologies designed to guarantee the effectiveness of companies' IT services, both from a tactical and strategic point of view.
Competency areas include:
- Performance Testing and Tuning
- Quality Assurance
- Capacity Management
- Application Performance Management
- IT Governance and Processes
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| PERFORMANCE TESTING AND TUNING |
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| Test and optimize IT environments (both applications and infrastructures) before going into production. This involves automatic workload generation procedures, data analysis, bottleneck identification and gradual removal. |
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| Quality assurance |
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Test the correspondence of applications to functional requirements, before going into production. This includes scope definition for automatic and manual tests, data model definition and scripting for automatic tests.
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| Capacity Management |
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| Forecast systems capacity, estimate system bottlenecks and analyze different system scenarios according to a different business situation or technical environment. |
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| Application Performance Management |
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Monitor IT infrastructures and service levels, identifying KPIs and transforming data about service levels into business information. Support incident and problem management processes with end-to-end monitoring (both active and passive) and diagnostics.
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| IT GOVERNANCE AND PROCESSES |
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Redefine IT processes, helping customers to find the most effective way to align their own needs to the best practices suggested by the market and by frameworks (e.g. ITIL®). Map new processes and transform them into integrated solutions, supporting demand collection and evaluation, portfolio analysis and simulation, project management, and financial and resource management. | |